سياسة الاستبدال او الاسترجاع

Dear customers, please read these terms carefully before starting the purchase and payment process. Your completion of the purchase and payment indicates your agreement to these terms and your commitment to what is stated within them: We do not have a return policy, but we can exchange the product if it is damaged or if the product does not work or has a defect, and within the warranty period for each device. There is also no cancellation of the order after more than 4 hours (except in exceptional cases if the order has not been shipped yet), and if the order has been shipped and not received or returned by the customer in Jordan, the amount will be refunded minus the shipping cost, which the customer bears. To be eligible for an exchange, the item must have a defect or manufacturing flaw, not due to misuse. If the product is returned and inspected and found to be intact, the customer bears the return shipping cost. To start the exchange, please send a 50-second video showing the device problem and clearly capturing the barcode, which is located at the end of the device. The barcode should be filmed in the video as shown here (|||||||). To confirm the defect, send the video along with the order number from the website to ship a new product directly to your address without any fees within Saudi Arabia, or for refund, inspection, and shipping fees for products to Gulf countries and Jordan. Please send the video to our email: [email protected] or WhatsApp 0557294451. You can always contact us for any questions related to the exchange via email: [email protected] or WhatsApp: 0557294451. Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate and resolve the issue as quickly as possible. We are not responsible if the delivery is delayed due to an error by the customer in entering their correct details or if delivery is delayed because the customer did not respond to the shipping company's representative when contacted. Therefore, please ensure all data is correct before completing the order. Thank you for your trust. Ronaq Store Management